February 10, 2023
We live in the modern world of e-commerce where providing excellent customer service is the key to success. Customers expect fast and efficient support without having to wait for long hours. Today, the patience of a buyer is at an all-time low, and they want their problems solved quickly and thoroughly.
In fact, 53% of consumers are likely to abandon their carts if they aren't able to find quick responses to their queries. 43% of businesses claimed they have a better understanding of their consumers within 1 year of implementing the live chat.
To solve this, many Shopify businesses are opting for live chat apps. Live chat apps allow Shopify store owners to communicate with their customers in real time, providing instant support and resolution to their queries.
With a wide range of live chat apps available for Shopify, choosing the best one for your store can be challenging. In this article, we'll explore the 9 best live chat apps for Shopify, their features, pricing, and more to help you make an informed decision and elevate the customer experience.
by TIDIO LLC
Tidio is one of the most popular live chat apps for Shopify stores. It comes with chatbots and multi-channel communication and lets you offer fantastic customer support so you can convert your store visitors into active buyers. This app lets you manage all your customer messages in one place to make things convenient for you and track support progress.
You can also track your visitors in real time with customer data and visited pages. You can customize your chat icons and welcome messages. To further amplify your sales, you can use its abandoned cart recovery and lead generation chatbots.
With its pre-made chatbot strategies, you can resolve problems and drive sales.
Willdesk lets you manage customer orders and texts from several social media platforms in one place. To help you with common issues and save time, it offers a dedicated FAQ page with an integrated order tracking system. Moreover, you can reply to your customers from anywhere using its mobile app.
You can add an infinite number of FAQs and customize your help center page. The app offers support for multiple languages like English, Chinese (Simplified and Traditional), German, Portuguese (Brazil), and French. For enhanced order tracking capabilities, it offers integration support for Parcelpanel and TrackingMore.
by Roger Wilco LLC
Chatra is another popular Shopify live chat app crafted to help you resolve customer queries and increase sales. The app comes with live typing insights which let support teams see what customers are typing before they send it enabling them to decide on a suitable response.
With the real-time visitor list, you can track how many people are on your website. You can instantly answer customer queries and use chatbots to offer 24/7 support. You can even collect actionable feedback from customers to further improve your chat support.
This live chat widget is designed for a better support experience and to help increase sales. PingMe Facebook Messenger Chat app by Omega lets Shopify stores replicate the design language of Facebook Messenger on their sites.
You can install the app from the Shopify app store, connect your Facebook page, select or customize your look and feel, and that's it.
You can add the chat icon to your store but to write a message, customers will need to log in to their FB messenger account. Another important ability is its in-depth analytics which gives you insights into which widgets/campaigns need to be optimized to drive more sales.
Gorgias is one of the best online chat apps for Shopify that entirely covers the customer support process. It comes ticketing system, pre-made templates, and also automated messages to assist your team in daily work.
It lets you bring all support conversations from any channel into one unified platform. This lets you better understand your customer journey and help you plan your strategies accordingly.
With this app, customers can easily ask for help on issues like order cancellations, refunds, subscriptions, and more. You can increase your conversion rates by engaging with your clients at every touchpoint. The app also lets you build rules to solve complex queries.
Other features include integration support for Klaviyo, Yotpo, Recharge, and 20+ apps, a clean user interface, unlimited customer agents, and more.
by Shark Byte, Inc
HelpCenter comes with a FAQ builder that lets you create easy-to-navigate FAQ pages and answer common customer queries instantly. You can manage inquiries from multiple channels like chat, email, or FB Messenger in this single app.
With product tabs, you can manage your product descriptions, shipping, other crucial info and enhance your store navigation, and improve customer experience. Live chat support, and AI chatbots to stay in touch with your customers 24/7.
Reamaze is an omnichannel customer support live chat software that helps you manage email, live chat, WhatsApp, social media, SMS, or VOIP. The app also offers integration support for Smile, Klaviyo, Shipstation, smsbump, and 20+ apps to help you solve all inquiries without leaving your ticketing dashboard.
Retain customers, and increase customer satisfaction with engagement tools like FAQ, Live Chats, Web Push Notifications, Live Chats, Surveys, Status Pages, and Multi-channel and unified team inbox.
The app integrates with more than 30 Shopify apps for better performance.
Tawk is a free live chat app for Shopify. With this app, you get unlimited conversations and apps for Android, iOS, Windows, or MacOS to keep you connected with your customers from any device. The app, CRM, ticketing system, and knowledge base integrate seamlessly with your store so you always assist your store visitors.
You can also track your visitors and see chat service analytics. To make things enticing for your visitors, you can display personalized greetings based on location, previous visits, and more.
This omnichannel app brings all your communication channels into this unified platform. JivoChat works seamlessly on any device and makes it convenient for support agents to handle chats, measure performance, or track visitors. It also comes with in-built CRM features such as tags, and statuses so support agents can respond quickly.
It comes with an easy-to-use interface that makes things easy for both customers and support staff. Visitor monitoring and start trigger features allow users to track customer activities in real time.
There are numerous benefits of using live chat software for online businesses, including
By providing immediate support to customers through live chat, businesses can improve their customer satisfaction levels. This is because customers are able to receive quick answers to their questions, without having to wait for a callback or email response.
Live chat software can also increase efficiency for businesses, as multiple chats can be handled simultaneously by one representative. This means that businesses can handle more customer inquiries in less time, reducing wait times and improving overall customer experience.
Moreover, by using the FAQ page-building feature which several of the above-listed Shopify live chat apps offer, you can further enhance efficiency.
Live chat software also provides valuable insights into customer behavior and preferences. This information can be used to improve customer service and create a more personalized experience for customers.
In comparison to traditional customer service methods, such as phone support, live chat is much more cost-effective. This is because live chat software can be integrated into a website, eliminating the need for separate call centers or dedicated phone lines.
These apps were shortlisted based on their features, pricing, reviews, ratings, UI/UX, and customer support. You can go through each of these above apps to find the suitable one for your business.
We hope this list helped you in your research to find the best live chat app for Shopify.
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