Shopify Apps

7 Best WhatsApp Apps for Shopify To Improve Sales [2024]

Last updated on

April 10, 2024

WhatsApp is a popular instant messaging app that has become an essential tool for businesses to communicate with their customers. In the world of e-commerce, communication is key to building strong relationships with customers and providing excellent customer service.

A WhatsApp app for Shopify can help e-commerce businesses integrate WhatsApp into their customer service strategy and improve communication with customers, drive sales, and boost conversions.

We curated a list of some of the 7 best WhatsApp Apps for Shopify based on their ratings, reviews, user interface, pricing, and other subjective parameters. Let's get started!

Benefits of Using a WhatsApp App for Shopify

Being one of the most popular social media platforms used worldwide, WhatsApp can easily work wonders for your Shopify store. This is due to the wide range of benefits it gives to business owners such as Shopify.

Some of these benefits include:

  • Enhanced customer Engagement rate.
  • Increases order volume.
  • WhatsApp offers Social login functionality.
  • No change in the website loading speed.
  • By providing excellent customer service and communication, you can enhance your brand reputation and build customer loyalty.

What Features Should the Best Shopify WhatsApp App 

  • Easy integration with Shopify store: The app should be easy to install and set up, enabling you to integrate WhatsApp into your Shopify store in a few simple steps.
  • Customizable chat widget: The chat widget should be customizable, allowing you to match the look and feel of your Shopify store.
  • Automated message triggers: It should have automated message triggers, such as welcome messages, abandoned cart reminders, and order updates.
  • Multi-language support: The support for multiple languages is another important feature that will enable you to communicate with your clients in their preferred language.
  • Advanced analytics and reporting: It should have advanced analytics and reporting abilities, giving you insights into customer behavior and performance.

Let's Review the 7 Best Shopify WhatsApp Apps

1. Marketing+Support on Whatsapp

by SuperLemon App

Marketing + Support on WhatsApp by Super Lemon is one of the popular WhatsApp apps on Shopify. The app comes with multiple useful abilities like automated cart recovery, chat and share, notifications, and more. This app lets merchants send cart abandonment reminders, order updates via automated WhatsApp messages, 

You can use automated WA messages for upselling, feedback, and confirming COD. It also offers access to marketing campaigns and custom message templates. If you want to manage all customer chats on your WhatsApp Business API, you can use its shared team inbox to do all of that.

Key Highlights

  • Add a WhatsApp chat widget for client support and a share widget to enable customers to share products and drive sales.
  • More than 50 customizable WA live chat and share buttons.
  • Automatically send order confirmation, order tracking, and COD notifications.
  • Get access to custom templates and marketing campaigns.
  • Utilize the shared team inbox to manage customer chats on your WA Business API.

Rating: 4.2

Pricing: FREE FOREVER (FREE), GROWTH ($15/mo), and ENGAGE ($25/mo). A 7-day free trial is also available.

2. WhatsApp Abandoned Cart & Chat

by Carthike

This popular app lets you integrate WhatsApp with your Shopify store and help solve all your customer queries for a better experience. Bring back lost customers and increase conversion rates by sending cart abandonment recovery messages. 

Gain customer trust by sending order notifications, shipping, and COD confirmation. More importantly, allow customers to conveniently reach out to you for any queries and effectively resolve them and motivate them to purchase more. Easily collect and organize customer information through its CRM system.

Key Highlights

  • Increase conversion rates by sending abandonment cart recovery messages.
  • Collect and organize customer information using a CRM system.
  • The collection of reviews has been made easy with its integration with the Loox product reviews app.
  • WA chat and share button comes with a single-click setup and enable your customers to reach you in one click.
  • COD order confirmation via WA verification link.

Rating: 4.9

Pricing: FREE FOREVER (FREE), VIP ($9.99/mo), and ADVANCED ($29/mo). A 14-day free trial is also available.

3. WhatsApp Chat + Cart Recovery

by Softpulse Infotech

With more than 600 reviews on the Shopify Appstore, this app comes packed with all the essential features required to take your business to the next level. Apart from having basic features like WhatsApp chat, Order tracking, contact us, and FAQs, this app also packs automated WA messages for checkout abandonment recovery, order confirmation, and more.

Other features include cod verification, review request, and order fulfillment notifications. You can set page-wise visibility e.g. enabling/disabling WhatsApp chat for specific pages like product page, homepage, collection, blog page or etc.

Get the live chat support button for unlimited chats.

Key Highlights

  • Single widget for WA chats, order tracking, FAQs, and contact us.
  • You can use your own number to send automated cart abandoned recovery texts.
  • Set visibility status based on the pages.
  • Infinite WhatsApp support contact numbers.
  • Get chat analytics to analyze performance.

Rating: 4.8

Pricing: FREE FOREVER (FREE), ADVANCED ($7.99/mo), and PREMIUM ($14.99/mo). A 45-day free trial is also available.

4. WhatsApp Marketing + Helpdesk

by DelightChat

WhatsApp Marketing + Helpdesk by DelightChat is another prominent Shopify WhatsApp app. This app offers an omnichannel customer support inbox to streamline customer service, enhance team productivity, and also the customer experience of your online store.

Run impactful WhatsApp broadcasts, marketing automation, and retention marketing campaigns using customer segments. The app also offers official WhatsApp API access and a Green tick for your Shopify store.

Key Highlights

  • Easily manage customer chats from WhatsApp, Facebook, Instagram, Live chat, and Email.
  • Assign client chats to your team members, and offer quick replies using templates and automation.
  • Clean and user-friendly dashboard to manage all your support channels.
  • Get official WhatsApp API access and a Green tick.
  • Recover abandoned carts, send order tracking, and increase retention marketing.

Rating: 4.6

Pricing: STARTUP ($49/mo), SCALE ($99/month), and GROWTH ($299/mo). You also get a 14-day free trial.

Shopify Upsell app

5. Whatsapp Chat + Abandoned Cart

by pushdaddy.com

Ranking 5th place in our list, Whatsapp chat + Abandoned cart is another great app preferred by many Shopify business owners worldwide. This app features automated abandoned cart recovery functionality.

Along with this, it also offers tracking updates via Whatsapp and email. This in turn increases brand loyalty which in turn encourages better conversion rates while boosting your store’s overall traffic.

Key Highlights

  • WhatsApp Chats for increased conversions.
  • Automated Cart recovery feature.
  • Tracking updates via WhatsApp and Email. 
  • One minute installation

Rating: 4.6/5.0

Pricing: Free to install

6. Whatsapp Chat + Abandoned Cart

by Dab Commerce

Its 1 on 1 individual customer support feature makes communicating with your customer a hell of a lot easier. With affordable marketing using abandoned cart combined with its order notification triggers, it helps you to convert more sales while boosting your overall traffic.

Also, using the Smart Chat app helps you to save precious time while increasing your conversion rates and order value. This also encourages free organic sales which act as an added bonus for your Shopify business.

Key Highlights

  • 1 on 1 individual customer support. 
  • Affordable marketing using Abandoned carts.
  • Availability of order notification triggers.
  • Smart chat with a quick sharing feature.

Rating: 5.0

Pricing: Free

7. Chaty: WhatsApp & Chat buttons

by APremio

With click to call widget for enhanced accessibility, that lets you choose among various popular messaging apps such as WhatsApp, Messenger, Telegram, and more. Along with these, it also grants you the ability to customize different aspects of the chat widget such as its font, color, icons, and more.

With its ability to track and analyze customer interactions using Google Analytics, it makes analyzing customer interactions with your chat button much more hassle-free. Furthermore, it also helps you to increase your sales conversions while generating leads and more in one live chat button.

Key Highlights

  • Supports various live chat messaging apps such as WhatsApp, Facebook Messenger, Line, Telegram, and more.
  • SMS & call button for a rich experience.
  • Ability to customize chat widget aspects such as font, color, icons, and more.
  • Triggers and targeting to show WhatsApp icons and chat buttons on mobile and desktop.
  • Ability to track and analyze customer interactions using Google Analytics.

Rating: 4.9

Pricing: BASIC plan for $9/month, PRO plan for $25/month, and GROWTH plan for $49/month. A Free plan is also available. 

Final Word

Integrating a WhatsApp app into your Shopify store can provide numerous benefits as discussed above. When choosing the best WhatsApp app for Shopify, consider factors such as compatibility, features and functionality, user-friendliness, and customer support and resources.

With the right app, you can take your e-commerce business to the next level and provide an exceptional customer experience.

For any queries related to the articles, email us at marketing@logbase.io

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Written by
Abishek Baskaran
Co-founder
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